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Frequently Asked Questions

Here we have compiled a list of the questions most often asked by our clients. If you do not find
your answers here however, please feel free to drop us an email and we would be happy to help you in any way we can.

How do I go about reserving your event planning services or party rental equiptment from you?
You can make your reservation by calling us at 404-346-4151 9 am to 7pm 7 days a week, email us at haveaballpartyrentals@gmail.com or request an estimate to inquire about availability.

How much room do I need?
You will need to add at least 2 feet around the perimeter, so approximately 17′ x 17′ for a15′ x 15′
moonwalk / bouncer. If you’re not sure what size your yard is, you can measure it or “walk it off” heel to toe in a man’s shoe (it’ll be about 1 foot per step) to approximate. If you can imagine two parked cars side by side in your set up area, most likely we can fit the unit in that area. Don’t forget your vertical clearance! You’ll need an area free of low wires and branches, about 16-17 feet high.

How much room do you need to bring the moonwalk / bouncer in?
A standard walk through gate is fine. We bring the unit rolled up and wheel it in on a standard hand truck (dolly). If a person can comfortably walk through, we can fit the bouncer through too!

How many children can fit in a moonwalk or bouncer?
The amount of children that can fit in a moonwalk / bouncer will vary depending on the inflatable unit requested. Most of our jumps accommodate anywhere from 8 to 10 children under twelve years of age. The older and larger the occupants are, the greater the risk of overcrowding and injury. We recommend no more than 4 to 6 teenagers and less than 5 adults per unit.

All moonwalk / bouncers are equipped with stepping platforms for easy access into the unit. PLEASE supervise your guests, particularly young children, to insure their safety and good time. No food items, no shoes and no sharp or pointed items should be allowed in any unit. Use common sense; do not deflate the unit while children are still inside jumping. In case of any malfunction, exit the unit immediately and call us for advice or technical assistance.

Are your units safe? Will you teach me how to have a safe day of fun?
Yes, they are designed from the ground up with safety in mind. In addition, we review all safety
rules with you prior to use. While no one can guarantee safety, we do everything we can to promote safe use of our products to ensure your day is filled with fun.

How much does it cost?
Pricing is subject to change at any time. We try to keep our prices as reasonable as possible.
For current pricing, check out our list of inflatable products page.

Is the party equipment clean?
Yes. All of Have a Ball Party Rental Equipment is thoroughly cleaned between each use.
In addition to cleaning, we also safety check and troubleshoot all equipment before it goes out to each client. This way, you are always guaranteed a unit that is safe, clean and in good working order.

What if it rains?
We do not operate our inflatable units in high winds or rain. If recent weather has caused the
bounce area to become muddy, you will need to locate an alternate location. Safety is our first
concern. If your event may be cancelled due to weather, you will be called 2 hours in advance.
You may cancel at this time and receive a refund of your deposit. If there is a chance of rain and you deceide to move forward with the rental and it rains, you will not receive a refund of your deposit and/or your rental. Please see our Refund Policy fo more information.

Do you deliver to my area?
We currently serve the Atlanta Metro Area; however, delivery charges may apply if you are not
located within our 15 mile radius.

Do you set up in parks?
Yes we do! The Atlanta Metro area offers many beautiful parks for parties and special occasions.
You will need to verify in advance though, whether the parks have any limitations on inflatables and make sure power is available and is within 75′ of your proposed location.

What if there is no power?
No problem. We can also provide a small power generator to run the blower for your moonwalk.
(There will be an additional charge for this rental. Give us a call for details.)

My yard slopes a bit- will that be OK?
Yes. A slight slope is not a problem. If the slope is more than a little, we may not be able to set up in that location. Your installer may request an alternate location so please have one in mind. The safety of the children is the most important consideration when selecting a setup area.

Does it need electricity? How much does it use?
Yes. We will bring a 50 or 100 foot extension cord with us, so you’ll need an outlet near the set up
area. The blower runs continuously and uses approximately $0.14 of electricity per hour. Your blow dryer uses more than that! NOTE: All blowers and wiring are safety checked before delivery.

What time do you deliver and pickup the moonwalks / bouncers?
Rental periods vary. The typical range of rental time is 4or 5 hours to all day (7 or 8 hours).
You decide on the specific time you want the bouncer set up by and we’ll have the equipment set up between 30 minutes and 2 hours before that start time. Also, you do not pay for our set up time, all rental periods are jumping time only! Pick up is based on the number of hours you rent for. If you have special requirements for an exact setup or pick up time, (for example, your event is in a location that you have rented for a specific amount of time) let us know.

What are your hours of operation?
Our office is open from 9am to 7pm weekdays.
Our customer support lines are open continually on the weekends. If you happen to get voicemail at any time, please leave your name and number and we will get back to you as soon as possible. Our curfews for picking up are generally 7 pm.

How far in advance do I need to order?
We suggest 3-5 weeks before your scheduled party date. However, we generally have inventory
available for last minute bookings, if you are not too picky about style preference. All units are
booked on a first come first served basis.

I would like to rent concession equipment. Will you provide the supplies necessary for each rental?
This will vary depending on the concession equipment rented. Please ask us for details.

What type of surface do you need to set up your inflatable equipment on?
We can set up on lawn, dirt, cconcrete, or asphalt. Under no circumstances can we set up where we think the inflatable will be a safety risk to a child or our equipment.

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